What SMEs cannot do without..........

As per the Latest SME Buzz in Economic Times, Top 10 disciplines that SMEs cannot do without include-
1. Customer Relationship Management
Tools that companies use to interact with customers which includes Marketing, Employee training and special purpose CRM software.
2. Knowledge Management Tools
Tools for managing knowledge in organisations for supporting , creation, capture, storage and dissemination of information to enable employees to have ready access to organisation's documented base of facts, sources of information and solutions.
3. Enterprise Resource Planning
Systems which are intended to manage all the information and functions of a business or company from shared data stores.
4. Online Collaboration Tools
5. Information Security
6. Social Networking
7. Payroll management tools
8. Search Engine optimisation
and many more........