Tuesday, May 01, 2007

Corporate Blogs and their objectives

Corporate Blogs are now becoming authoritative sources of information regarding a company. There value and importance can be gauged when a simple technorati search on the word ' Corporate Blogging ' yeilds more than 19000 results. Considering the amount of buzz generated by the same, their importance with respect to leveraging consumer intelligence and magnifying success stories is now undeniable.

As Linkedin launched its corporate blog , the objective they stated was interesting-
"Linkedin was started with the goal of helping you manage your professional relationships better, and today we’re launching our corporate blog to not only help you leverage LinkedIn more effectively but also to provide you a sounding board for all things LinkedIn. So, if you’re looking for a singular information source on LinkedIn with regular updates on upcoming product features, tips-and-tricks, and events or if you’d just like to hear about all the fun stuff associated with working at LinkedIn, you have reached the right place."

A query on the objective behind the Corporate Blog of Bill Marriott, CEO , Marriott Hotels states the following blog objective-
"The purpose of the blog is to create a forum for people to interact with Bill Marriott. We're proud of our culture, history, service excellence, and especially our 143,000 associates whose Spirit to Serve makes us so successful. Part of what makes us great is our belief in service to the customer and Success is Never Final.This blog allows us to hear from you and build on the community that we've nurtured for 80 years."

The DellBlog-
"Our goal is to build Direct2Dell into a community that’s driven by direct communication. We hope to provide you insights into Dell and the employees that drive the company forward."

Digital Straight Talk is a blog produced by Cox Communications. It's a source of views and news on the many issues affecting broadband providers and consumers.
"High-speed Internet, cable telephony, HDTV and a whole host of related innovations and issues in the digital space have created intense competition among providers. And, where there’s competition, there’s no doubt info overload for consumers and others trying to make sense of it all. With Digital Straight Talk, we want to make sure those in the industry, consumers and others who care have a clear understanding of our vision, direction and opinion."

Corporate Blogs are set up by companies to-
1.Build Product Brands.
2.Create a customer-centric approach for the company.
3.To give people a contact point by attaching a face or name they can interact with, hence catering to the concept of relationship building.
4.Create a buzz about New product/project launches.
5.Act as a source of consumer redressal.
6.Act as a source of viral marketing. Its a place where people chat about the company and the products and if they talk well, well you've got a word of mouth campaign already started.
7.Create communities for communication, collaboration,customer-interaction.
8.Image building purposes by showcasing any good work done by the company.
9.Showcase any achievements by the company and any recent successes...

At the end of the day it all boils down to securing more customers and retaining already existing ones....broadly....add to the value perception of a company's customers!!
Don't you think Customer Relationship Management is the ultimate goal of any corporate blog?

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